PRIVACY POLICIES |
TERMS OF SERVICE

Effective Date: October 5, 2026

Welcome to Keisha Cakes LLC (“Keisha Cakes,” “we,” “us,” or “our”). These Privacy Policy & Terms of Service govern your use of www.keishacakes.com (the “Website”) and your purchase of cakes, cupcakes, desserts, classes, rental items, and other products or services offered by Keisha Cakes LLC.

By using our Website, submitting an inquiry, placing an order, making a payment, or purchasing our products or services, you acknowledge that you have read and agree to these policies and terms.

PART I — TERMS OF SERVICE

1. Custom Cake Orders & Quotes

Keisha Cakes LLC specializes in handcrafted, customized cakes and desserts. Because each order is individually designed and created, the final product may have artistic variations from inspiration photos, sketches, digital images, or previous Keisha Cakes designs.

We will make reasonable efforts to create your cake according to the agreed-upon design, colors, flavors, size, servings, and other specifications listed in your order.

A quote is not considered a confirmed booking until the required payment or retainer has been received and the order has been accepted by Keisha Cakes LLC.

Keisha Cakes LLC reserves the right to decline an order for any reason, including scheduling limitations, design limitations, ingredient availability, or other circumstances that would prevent us from completing an order to our quality standards.

2. Payment & Booking

For orders totaling less than $400, full payment is required to secure the order.

For orders totaling $400 or more, a 50% retainer is required to reserve the delivery or pickup date, unless otherwise agreed to in writing. Retainers are non-refundable.

Payment or the required retainer is due within 24 hours of the invoice being sent. If payment is not received within this period, Keisha Cakes LLC may release the date and make it available to another customer.

The remaining balance is due 14 days before the scheduled delivery or pickup date.

We accept major credit and debit cards through our designated payment processor and may accept cash in person. We do not accept personal checks, money orders, or eChecks.

For orders placed 14 days or less before the event date, full payment is required upon receipt of the quote/invoice, regardless of the total order amount. A rush fee may apply.

Your date is not considered secured until the required payment has been received.

3. Changes to Orders

Changes to an order must generally be requested no later than 14 days before the scheduled delivery or pickup date.

Changes requested after this deadline may not be possible and, if accepted, may result in an additional fee.

Changes may include, but are not limited to:

• Cake size

• Serving quantity

• Flavor

• Filling

• Colors

• Decorations

• Personalized details

• Delivery location

• Event date

• Pickup or delivery arrangements

Keisha Cakes LLC will determine whether a requested change can reasonably be accommodated.

4. Date Changes & Rescheduling

Requests to change an event date after an order has been booked are not guaranteed.

All date changes are subject to Keisha Cakes LLC's availability. A date change may require additional fees depending on the circumstances and amount of work already completed.

If the requested new date is unavailable, the original order terms and cancellation/refund policy will apply.

5. Refunds & All Sales Final

Because our cakes and desserts are handcrafted specifically for each customer and require advance purchasing, preparation, labor, and scheduling, all sales are final.

Except where otherwise required by applicable law or specifically stated in these Terms, Keisha Cakes LLC does not provide refunds based solely on subjective preferences regarding:

• Cake flavor

• Texture

• Color

• Size or visual perception

• Design interpretation

• Personal taste

• Aesthetic preferences

If Keisha Cakes LLC is unable to fulfill an order due to an emergency or other circumstance within our control, we will communicate with the customer and provide any refund that is specifically required under these Terms.

6. Inspiration Photos & Custom Designs

Customers may provide inspiration photos to communicate their desired style, colors, theme, or overall concept.

Keisha Cakes LLC does not guarantee an exact duplication of another baker's cake, artwork, character, logo, design, or photograph.

We will use our professional skill and artistic judgment to create an original interpretation that is as close as reasonably possible to the approved concept.

Variations may occur because of:

• Handcrafted production

• Available decorating materials

• Food-safe limitations

• Color differences

• Cake structure

• Size and proportions

• Printing limitations

• Lighting and photography

• Differences between edible and non-edible materials

7. Color Matching

Color matching is not an exact science.

Different ingredients, icings, fondants, edible papers, food-safe dyes, and decorating materials may produce slightly different colors.

For customers requiring a specific color, we recommend providing a physical color swatch whenever possible.

Keisha Cakes LLC will make reasonable efforts to match requested colors but cannot guarantee a 100% exact color match.

8. Cake Size, Portions & Serving Information

Cake sizes and serving estimates are based on standard cake-cutting guidelines and the serving information provided with the order.

The number of servings ultimately obtained depends on how the cake is cut and served.

Keisha Cakes LLC is not responsible for the number of servings obtained if a cake is cut differently from the recommended serving method.

Customers are encouraged to follow the cake-cutting and serving instructions provided with their order.

9. Delivery

Delivery fees are calculated based on the distance from Boynton Beach, Florida to the delivery location. Our current delivery rate is $1.75 per mile, unless otherwise stated on the customer's invoice.

The customer is responsible for providing an accurate delivery address and notifying Keisha Cakes LLC of:

• Gated communities

• Gate codes

• Limited or difficult parking

• Elevators or stairs

• Road restrictions

• Construction

• Event venue requirements

• Other conditions that may affect delivery

The customer or an authorized representative should be available at the scheduled delivery time.

If no authorized person is available, delivery may be delayed, rescheduled, or otherwise handled at the discretion of Keisha Cakes LLC. Additional fees may apply.

Because cakes can be affected by heat, humidity, rain, direct sunlight, and other environmental conditions, customers should ensure that the delivery and event location is appropriate for the safe display of the cake.

10. Delivery Emergencies

In the event of an unavoidable incident during delivery, including a vehicle accident, severe road condition, or other circumstance outside our reasonable control, Keisha Cakes LLC's liability will be limited to the amount paid for the affected cake, to the extent permitted by applicable law.

If an order cannot be delivered or is irreparably damaged before delivery due to an incident attributable to Keisha Cakes LLC, we will communicate with the customer and provide an appropriate remedy, which may include a replacement or refund.

11. Customer Pickup

Customer pickup is available at the location and time designated by Keisha Cakes LLC.

Customers must arrive on time for scheduled pickup. A grace period of 10 minutes is provided.

Late pickup may result in a late fee and/or require the customer to return at another time that is convenient for Keisha Cakes LLC.

Once the cake has been released to the customer or the customer's authorized representative, the customer assumes responsibility for transporting and caring for the cake.

Keisha Cakes LLC is not responsible for damage caused after release of the cake, including damage caused by:

• Improper transportation

• Sudden braking

• Speeding

• Potholes

• Road construction

• Heat

• Leaving the cake in a vehicle

• Improper placement

• Failure to keep the cake level

• Other conditions outside Keisha Cakes LLC's control

We recommend transporting cakes on a flat, stable surface in an air-conditioned vehicle.

12. Cake Setup

For orders that include cake setup, Keisha Cakes LLC will place and arrange the cake according to the agreed-upon instructions.

Cakes can be heavy. The customer or venue is responsible for providing a sturdy, level table or cake stand capable of safely supporting the cake.

Keisha Cakes LLC is not responsible for damage caused by an unstable, improperly installed, or inadequate table or cake stand.

Once a cake has been set up, it should not be moved unless handled by an appropriately qualified person.

Keisha Cakes LLC is not responsible for damage caused by guests, venue staff, vendors, children, pets, or other persons after setup.

Keisha Cakes LLC may photograph the completed cake after setup for documentation purposes.

13. Outdoor Events & Weather

Cakes and desserts can be significantly affected by heat, humidity, rain, direct sunlight, wind, and other outdoor conditions.

Keisha Cakes LLC cannot guarantee the condition of cakes, icings, fillings, fondant, edible decorations, or other products after setup at an outdoor event when weather or environmental conditions negatively affect the product.

Customers are responsible for providing a suitable environment for the cake.

14. Fresh Flowers

When fresh flowers are incorporated into a cake design, the customer is responsible for communicating with the florist regarding the safety and handling of the flowers.

Fresh flowers may contain pesticides, chemicals, or other substances that are not intended for food consumption.

Customers should obtain appropriate information regarding the safety of any flowers used on or around food.

Keisha Cakes LLC recommends that customers use flowers specifically identified as appropriate for food-related applications and follow proper food-safety procedures.

15. Food Allergies & Cross-Contact

Keisha Cakes LLC products are prepared in an environment where ingredients may come into contact with common allergens.

Our ingredients and/or equipment may come into contact with:

• Milk/dairy

• Eggs

• Wheat

• Soy

• Tree nuts

• Peanuts

• Other ingredients that may cause allergic reactions

Customers must notify Keisha Cakes LLC of known allergies or dietary restrictions before placing an order.

While we will make reasonable efforts to provide accurate ingredient information and accommodate disclosed concerns when possible, we cannot guarantee an allergen-free environment or the complete absence of cross-contact.

Customers are responsible for informing guests about potential allergens in the food being served.

Individuals with severe or life-threatening allergies should use their own judgment regarding consumption.

16. Non-Edible & Decorative Materials

Some cake designs may include decorative materials that are intended for display only and should not be eaten.

These may include certain:

• Metallic decorations

• Decorative dusts

• Glitters

• Acrylic pieces

• Paper products

• Wires

• Dowels

• Supports

• Other structural or decorative materials

Some decorative materials may be non-toxic but are still not intended for consumption.

Customers should ask about any decorative materials they have concerns about before approving and paying for the order.

17. Rental Equipment

If cake stands, display items, or other rental equipment are provided, rental equipment is generally provided for the day of the event unless otherwise stated in writing.

Rental equipment must be returned within two days after the event.

A late fee of $10 per day may be charged for items returned after the agreed return period.

The customer is responsible for the replacement cost of equipment that is lost, stolen, or damaged beyond reasonable wear and tear.

Replacement values will be provided as applicable in the rental agreement or invoice.

18. Photography & Marketing

Keisha Cakes LLC reserves the right to photograph cakes, desserts, displays, and event setups created by Keisha Cakes for marketing, advertising, social media, portfolio, website, and promotional purposes.

Photographs may be taken before, during, or after setup.

Keisha Cakes LLC may also photograph the surrounding cake display or event setting when reasonably necessary to showcase the work.

Keisha Cakes LLC will make reasonable efforts to avoid intentionally identifying guests or photographing individuals in a manner that suggests endorsement without appropriate permission.

If you have a specific concern regarding photography of an identifiable person, please notify us before the event.

19. Emergencies, Illness, Natural Disasters & Events Outside Our Control

Keisha Cakes LLC is currently operated primarily by its owner, Keisha Gaines.

In the event of an unexpected emergency, serious illness, family emergency, natural disaster, hurricane, flood, unsafe operating condition, government restriction, or other circumstance beyond our reasonable control, we will make reasonable efforts to fulfill the order or communicate with the customer as soon as reasonably possible.

If Keisha Cakes LLC cannot fulfill an order and the order has not already been completed, the customer will be notified and an appropriate refund will be provided for amounts paid toward the affected order, subject to the circumstances and applicable law.

Keisha Cakes LLC is not responsible for delays or failures caused by circumstances outside our reasonable control.

20. Website Content & Intellectual Property

All original content appearing on the Keisha Cakes website, including photographs, logos, branding, written content, graphics, recipes where applicable, designs, and other materials, belongs to Keisha Cakes LLC or is used with permission.

You may not copy, reproduce, modify, distribute, sell, or use Keisha Cakes' copyrighted materials, photographs, branding, or other intellectual property without written permission.

21. Website Use

You agree to use the Website only for lawful purposes.

You may not use the Website to:

• Submit fraudulent inquiries or orders

• Attempt to gain unauthorized access to the Website

• Interfere with website functionality

• Upload malicious software

• Misrepresent your identity

• Copy or misuse our content

• Engage in activity that could harm Keisha Cakes LLC or its customers

Keisha Cakes LLC reserves the right to restrict access to the Website or refuse service when reasonably necessary to protect the business, its customers, or the integrity of the Website.

PART II — PRIVACY POLICY

22. Information We Collect

When you visit our Website, contact us, submit an inquiry, request a quote, place an order, make a payment, sign up for communications, or otherwise interact with Keisha Cakes LLC, we may collect information such as:

• Name

• Email address

• Telephone number

• Mailing or delivery address

• Event date

• Event location

• Cake preferences

• Flavor and design information

• Guest/serving information

• Information submitted through inquiry or order forms

• Communication history

• Payment-related information

• Website usage information

• Information voluntarily provided through social media or other communications

We only request information reasonably necessary to communicate with customers, process orders, provide services, and operate our business.

23. How We Use Your Information

Keisha Cakes LLC may use customer information to:

• Respond to inquiries

• Provide quotes

• Process and fulfill orders

• Schedule pickup and delivery

• Process payments

• Communicate regarding an order

• Provide customer service

• Send requested information

• Improve our products and services

• Maintain business records

• Prevent fraud or misuse

• Comply with legal obligations

• Send promotional communications when permitted

24. Payment Information

When you make a payment through our Website or an online invoice, payment information may be processed by a third-party payment processor.

Keisha Cakes LLC does not intentionally collect or store complete credit-card numbers, security codes, or other sensitive payment credentials on its own systems unless specifically stated otherwise.

Payment processors may collect and process payment information according to their own privacy policies and terms.

25. How We Share Information

Keisha Cakes LLC does not sell or rent your personal information.

We may share information when reasonably necessary to operate the business or fulfill your request, including with:

• Payment processors

• Website hosting providers

• Website or technology service providers

• Email or communication service providers

• Delivery-related service providers

• Professional service providers

• Government authorities when legally required

We only intend to share information for legitimate business purposes or as required by law.

26. Marketing Communications

If you voluntarily provide your email address or other contact information, we may contact you regarding:

• Your order

• Your inquiry

• New products

• Services

• Classes

• Promotions

• Special offers

• Business updates

You may opt out of promotional communications at any time by following the unsubscribe instructions in the communication or contacting us directly.

Opting out of marketing communications does not prevent us from sending necessary transactional communications regarding an active order or business relationship.

27. Cookies & Website Analytics

Our Website or third-party service providers may use cookies, analytics tools, pixels, or similar technologies to understand how visitors use the Website, improve website performance, measure marketing effectiveness, and provide a better user experience.

These technologies may collect information such as:

• Browser type

• Device type

• Pages visited

• Approximate geographic information

• Referral source

• Time spent on the Website

• General website activity

Third-party services may have their own privacy policies governing how they collect and use information.

28. Your Privacy Choices

You may contact Keisha Cakes LLC to:

• Ask what personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of information where appropriate

• Opt out of promotional communications

• Ask questions about our use of your information

• Express concerns about your privacy

Some information may need to be retained when required for legal, accounting, tax, dispute-resolution, fraud-prevention, or legitimate business purposes.

29. Data Security

Keisha Cakes LLC takes reasonable precautions to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We encourage customers to avoid sending sensitive information through unsecured methods of communication.

30. Third-Party Websites & Services

Our Website may contain links to third-party websites, social media platforms, payment services, or other external websites.

Keisha Cakes LLC is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

31. Children's Privacy

Our Website is intended for a general audience and is not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through the Website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

32. Privacy Policy Updates

Keisha Cakes LLC may update this Privacy Policy & Terms of Service from time to time.

Changes will be posted on this page with an updated effective date.

Your continued use of the Website or services after an updated policy has been posted constitutes acceptance of the revised terms to the extent permitted by law.

PART III — GENERAL TERMS

33. Limitation of Liability

To the fullest extent permitted by applicable law, Keisha Cakes LLC will not be responsible for indirect, incidental, special, consequential, or other damages arising from the use of our Website, products, or services, except where such limitation is prohibited by law.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

34. Governing Law

These Terms of Service and your relationship with Keisha Cakes LLC will be governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.

35. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

36. Entire Agreement

These Terms, together with any written order agreement, invoice, proposal, or other written agreement specifically applicable to your purchase, constitute the agreement between you and Keisha Cakes LLC concerning the applicable products or services.

If a specific written order agreement conflicts with these general Terms, the terms of the specific written agreement may control for that order.

37. Contact Us

If you have questions about these Privacy Policy & Terms of Service, your personal information, or your order, please contact:

Keisha Cakes LLC
Boynton Beach, Florida
Phone: (561) 336-0534
Website: www.keishacakes.com
Email: info@keishacakes.com

Thank you for choosing Keisha Cakes LLC.

We appreciate the opportunity to create a Tasty Work of Edible Art for your special occasion.