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FAQ

  • How do I order a cake?

Go to the tab that says “Quote Form” and fill out the form. All the information on the form is necessary for me to give you an accurate quote. I will review your information and email you with a quote. After receiving and accepting the quote, pay the full amount or the retainer (Non-refundable 50% of the total order) to reserve the date the cake is needed. The date is officially reserved for you only after I receive your retainer.



  • How far in advance do I need to order a cake?

At least 3 to 4 weeks. Every cake is unique so I have to make sure there is enough time for designing your custom order and to get any additional supplies needed for your custom cake. Some dates fill up faster than others so secure your date as soon as possible.

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  • How much does a cake cost?

Since every cake is different (ie. flavor, size, decorations) there is not a set price list of custom cakes. Each cake order has to be assessed on the details that the customer would like for their customized cake.​ Decorated cakes start at $300.

 

  • How can I pay for my cake?

We will email you an invoice from The Square to make your credit card payments online. Please check your spam folder if not seen in your inbox.

 

  • When can I change or cancel an order and not get penalized?

The required full payment (if less than $400) or the 50% retainer is NON-REFUNDABLE. Any changes or cancellations to this order must be made no later than (14) days prior to delivery/pick-up. Some changes will require an additional fee. Invoice must be paid within 24 hours of receiving or the order will not be complete and the date is not guaranteed. Any change of date after booking is not guaranteed, we book according to our date availability.

 

  • Do you deliver?

Yes, I do deliver. I’m located in Boynton Beach and will deliver to Palm Beach and Broward counties. There is a delivery charge of $1.75 per mile from Boynton Beach. And, of course, there is always the option of free pick-up.​

 

  • Are your cakes made from scratch?

Yes, they are. All our cakes are made to order, to ensure quality. They are not mass-produced like many supermarkets so we do not have cakes on hand for last-minute purchases.

 

  • Do your cakes taste good?

I love this question. Of course, they taste good, I would not sell a bad-tasting cake. I love to eat cake so I want to make sure that not only will my cakes look great, but taste great also. I have a few select flavors because I test out my recipes and only make what I feel has been perfected.  Still not convinced? Just take a look at our review page and read real testimonials from my customers.

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  • What is fondant?

Fondant is a sweet dough made of a thick sugar paste that can be rolled out to cover or decorate a cake. We use it to portray a more polished look for cakes which helps make decorations, you wouldn't normally be able to do with frosting. In my opinion, it tastes a bit like marshmallows. Some people like to eat it and some just want it for the look of it on a cake.

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  • I have allergies, do you make gluten-free and/or dairy-free cakes?

No, I do not.  If you have any allergies please discuss with us first because our ingredients or machinery have been in contact with dairy, eggs, nuts, and wheat products.

 

  • Do you offer free tastings?

We do not offer in person free tastings at the moment. Tastings can be done by contacting us to order a tasting sample. The samples can be delivered or picked up. The price will vary due to how many flavors are in the tasting sample but the price would start at $30 for 3 cake jar flavors. 

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  • How do I pick up and transport a cake?

When picking an order up, call, or text when outside and we will bring the cake to your vehicle. Please be ON TIME or you will get charged a late pick-up fee. Place the cake or cupcakes flat on the floor of the vehicle. That way if you have to brake suddenly the cake will be ok instead of falling off of a seat. Try to keep the cake out of direct sunlight because some colors like purple will fade. Keep the car as cool as you can when driving with the cake inside.

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  • How do I handle a buttercream cake?

Buttercream cakes should be taken out of the fridge a couple of hours before eating. That helps the cake soften by coming to room temperature. That ensures a better texture of the cake when consumed. Please keep buttercream cakes from outside unless it is cooler than 70 degrees. We use real butter and cream so it will melt in hot temperatures. It can stay in a well air-conditioned room for a few hours and maintain its condition.  When cutting into the cake, it is advised to use a sharp knife to have cleaner cuts.

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  • How do I handle a cake with fondant?

Fondant cakes should be kept refrigerated until a couple of hours before the event; mainly to ensure the look of the cake, and that the decorations remain the way it was designed. It can stay in a well air-conditioned room for a few hours and maintain its condition. As far as quality and taste, your cake will not spoil sitting out of the refrigerator at your event. When cutting into the cake, it is advised to use a sharp knife to have cleaner cuts. The longer the cake is out of the refrigerator, the more difficult it may be to cut clean slices because the cake has softened.

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© 2026 by Keisha Cakes LLC

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